West Dunbartonshire Council's "Street Lighting Unit" is part of the Commercial and Technical Services Department and is responsible for the operation and maintenance of 14,100 lighting columns across the West Dunbartonshire area.
West Dunbartonshire Council as a Roads Authority is responsible for:
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Providing and maintaining a lighting system for the roads, footways, remote footpaths and pedestrianised areas that are shown on the "List of Roads" and have been adopted for public maintenance.
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Lighting car parks (normally next to shopping areas) or park and ride facilities that have been taken over for maintenance purposes.
This responsibility extends only to lighting the area within the boundaries of the road, footpath or car park and not gardens, house access paths, driveways or private parking areas.
When the lighting system in an area is being upgraded or replaced, the local councillor is informed when works are to take place. Where possible, column positions can be adjusted, within available tolerances, to take account of residents' requests.
Report a Fault
All lighting faults should be reported to:
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24/7
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Roads and Lighting Faults (RALF) |
Freephone 0800 373635 |
| Office Hours only |
West Dunbartonshire Council |
Telephone 01389 737633 |
Further information on street lighting faults can be found by visiting the Faults and Fault Reporting web page.
Service Standards
For information on the standard of service you can expect to receive from the Street Lighting Unit, please visit the Street Lighting Service Standards web page.
Contact Us
If you have a query regarding street lighting, fault reporting or service standards please telephone (01389) 737633 or email heed@west-dunbarton.gov.uk.
Complaints
If you are unhappy with the service we have provided, please use the Council's complaints procedure, as this will allow us to deal with your problem as quickly and effectively as possible.
