What to do if things go wrong
If you have any problems or worries about the community care services you receive, or you are not happy with any aspect of this booklet and how it affects you, you can contact your local Social Work Office. If you are not satisfied with the service or with our decision, you have a right to make a complaint. You can find more information in the leaflet called "If you wish to complain" which is available from your local Social Work office.
Help from other organisations
There are a number of voluntary organisations in West Dunbartonshire who can give you help and advice. Some of these provide help and advice for people with specific disabilities or problems such as Alzheimer's Scotland.
Others are more general organisations, such as Citizens Advice Bureaux, Help the Aged, and Age Concern. Addresses are usually listed in the phone book, or you can contact your local Social Work office. Some organisations offer advocacy services where they will act on your behalf if you have a complaint about a particular service, as well as providing information and advice.
In addition, Social Work can also commission other independent services, such as interpreting services and some specialist services from outwith the West Dunbartonshire Council area when necessary.
