A -Z of Services

Suggestions, Comments and Complaints

We are regulated under the Regulation of Care (Scotland) Act 2001 and inspected by the Care Commission.

If you would like to make a suggestion, comment or complaint about Social Work Services please do so in writing to:

West Dunbartonshire Council

Fostering and Adoption Team

Council Offices

Bruce Street

Clydebank

G81 1TT

Or phone 0141 951 6201

Alternatively, you can make a complaint to the Care Commission about the quality of service provided by a registered care service or about the Care Commission. Please refer the matter to:

The Care Commission

Compass House

11 Riverside Drive

Dundee

DD1 4NY

Or phone 01382 207100

If we are unable to resolve your complaint to your satisfaction, you will then have the right to refer the matter to the Scottish Public Service Ombudsman by writing to:

Scottish Public Service Ombudsman

4 Melville Street

Edinburgh

EH 3 7NS

Or phone 0870 011 5378

You must do this within 12 months of first being notified of the matter you are complaining about.

West Dunbartonshire - from the banks of Loch Lomond to the shores of Clyde

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