Customer Information

We aim to improve the quality of the service we provide to customers every year, whether you are a consumer or in business. On this page you will find information about our customer service standards as well as statistics showing how well we are performing. You will find information about the complimentary remarks our customers have made about us as well as the complaints we have received.

We explain what we are doing to consult with customers and citizens and what we have done in response to feedback we have received. We also explain how you can let us know what you want from your local Trading Standards service.

• Read our Customer Charter
• Find out how to send us compliments, suggestions and complaints
• View the compliments, suggestions and complaints we have received from our customers
• Check our performance standards (targets and results)
• Read a report on our consultations

• See who's who in Trading Standards

Complaints

If you are unhappy with the service we have provided, please use the Council's complaints procedure, as this will allow us to deal with your problem as quickly and effectively as possible.

Contact us by:

Telephone 01389 738552

Fax 01389 738674

Email trading.standards@west-dunbarton.gov.uk, or

Write to us at: