Free, impartial and practical advice is given to consumers on problems they may have with goods and services. Where efforts at conciliation are unsuccessful, assistance in small claims proceedings may be offered. A range of information on the rights of consumers is available on this web-site. However, the process works in two directions: the information provided by the public in bringing illegal or unfair trading practices to our attention is invaluable to us.
Trading Standards Information
Download some general information about West Dunbartonshire Council Trading Standards.
View our Consumer Advice and Education Policy.
Advice for Consumers
Your Rights when Buying Goods
Your Rights when Buying a Service
Buying on Credit
Buying Safely
Home Improvements
How to deal with unwanted doorstep callers
Making a Complaint in writing
Want to complain but not sure how to word your letters! Try these.
More information on Trading Standards matters is available from the
Trading Standards Central website.
Complaints
If you are unhappy with the service we have provided, please use the Council's complaints procedure, as this will allow us to deal with your problem as quickly and effectively as possible.
Contact us by:
Telephone 01389 738552
Fax 01389 738674
Email trading.standards@west-dunbarton.gov.uk, or
Write to us at:
Trading Standards Section
West Dunbartonshire Council
Rosebery Place
Clydebank
G81 1TG
Opening Hours Mon - Fri 9.00 - 16.00
