This article provides a summary of the performance of the Registration Service in West Dunbartonshire.
Our performance is measured in two ways:(1) by reference to national enhanced performance indicators produced by the General Register Office for Scotland (GROS); and (2) by information gathered from a local customer service survey.
The enhanced performance indicators referred to in this article relate to statistics gathered in 2006. The customer survey was undertaken during January/February 2007 and a full analysis was presented to the Corporate and Efficient Governance Committee in November 2007.
Enhanced Performance Indicators 2006
Percentage of records error free:-
West Dunbartonshire: 96% (Scottish Average: 96%)
Events per member of staff:-
West Dunbartonshire: 196 (Scottish Average: 206)
Hours per event:-
West Dunbartonshire 1.06 (Scottish Average 1.20)
Customer Survey
In January/February 2007, a customer survey was issued to 350 customers of the Registration Service to ascertain their views on the performance of the Registration Service. From the total of 350 issued, 233 questionnaires were returned; this equated to an overall return rate of 67%. In terms of the overall level of service provided: 95.5% of respondents indicated that they thought that the service provided was excellent which represents a 6.4% increase on the previous year's response, 4.1% indicated that the service was very good and 0.4% indicated that the service was good. No respondents indicated that the overall level of service was poor or below average.
View or download the full analysis of the customer survey.
To view or download a copy of the committee report on the Performance of the Registration Service.
