Communicating Using Email
As the use of email continues to increase, we need to be aware of its strengths and weaknesses. Particular attention should be paid to the use of email in communication with people with visual impairment and/or from ethnic minority groups.
The following points should be taken into account:
@ Consider whether email is the best medium for the message, in terms of the content and the needs of the recipient
@ Ensure that the content of your message is clear, and not open to misinterpretation.
@ Ensure that messages cannot be perceived as aggressive, abusive, sexually offensive, racially biased or discriminatory.
@ Send a separate message for each new subject, with a meaningful subject line.
@ Include your name, job title, section and directorate in all original messages.
@ Use Arial 12 font, black on a white background, with no special text effects.
@ Only use capitals at the start of sentences. Do not use capitals throughout the message.
In addition, reference should be made to information on written materials contained in other sections of this guide.
