Language Line Ltd
The Council has a contract with Language Line Ltd to provide telephone interpreting services. This is a 24 hour service, with access to around 150 languages and is intended to assist non-English speaking clients in accessing Council Services.
This is particularly useful when customers who do not speak English come in to use services. They have a 24hr telephone interpreting service and can put you in contact with a qualified interpreter in seconds. This service can be accessed using any type of telephone.
The service can provide interpreting assistance to Council employees and clients who visit Council offices and/or telephone the Council.
This kind of telephone interpreting is best suited to shorter periods of contact with the Council, whereas longer periods of contact, e.g. a meeting, might need an interpreter to attend. If a client feels the need to have an interpreter present when dealing with the Council, then the Council will arrange this for them.
This service is especially suitable for:
> Making and receiving phone calls where language support is required
> 'First contact' scenarios where the non-English speaker is with you
> Short language-assisted conversations (lasting up to 20 minutes)
> Routine enquiries, bookings or cancellations
> Urgent, emergency or unexpected language-impeded scenarios
Information on how to use Language Line and language identification cards are available on the intranet on the Chief Executives Service pages, under Translation and Interpretation.
To access this service you must have the Council's ID number. The contacts for each service are available to Council staff on the Intranet on the Chief Executives page, or by clicking on Features at the top of the Intranet home page.
Language Line
11-21 Northdown Street
London
N1 9BN
Freephone 0800 1692 879
Fax 020 7520 1450
Email sales@languageline.co.uk
Website www.languageline.co.uk
