Please read the following for information on how to request repairs, be they emergency, routine, Gas appliance or equipment repairs.
Scottish Water online information
With the recent cold snap and temperatures predicted to fall again we would like to remind you that our online warm pipes information provides useful advice for customers on how to heat, insulate and protect their properties. Our advice also offers a series of online films on how to locate your stop valve, insulation and what to do if a pipe bursts or freezes. Please click on the link to access this information www.scottishwater.co.uk/warmpipes
Suspected Gas Leak FREEPHONE TRANSCO 0800-111-999
Housing repairs - Dumbarton/Alexandria
17 Overburn Avenue
Dumbarton G82 2RL
Phone number 0800 0738707
Out-of hours 0800 1971004
Housing Repairs - Clydebank
57 Cochno Street
Clydebank G81 1RQ
Phone number 0800 0738708
Out-of-hours 0800 1971004
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New Online Service for Non-Emergency Repairs
You can report non-emergency repairs by completing the online Repair Reporting Form.
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Further Information
The Right to Repair Scheme (2002) (19KB .pdf document)
Guide to Classification of Repairs by Priority (38KB .pdf document)
Division of Responsibility for Repairs (20KB .pdf document)
The Right to Buy (22KB .pdf document)
The Right to Compensation for Improvements Scheme (2002) (26KB .pdf document)
Sold Property Management/Factoring Service (72KB .pdf document)
Buying Your Council House - FAQs (25KB .pdf document)
Buying Your Council House - Questions for you Solicitor (12KB .pdf document)
Customer Service is our top priority and we are committed to continuously improving the services we offer you, now and in the future. For further information visit the Customer Service Standards web page.
If you have a complaint, our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone. For further information visit the Council's Complaints Procedure web page.
West Dunbartonshire Council would like to advise all customers calling our Housing Repairs Centres that all calls from 15th February 2010 are being routinely recorded for training and monitoring purposes.
