The information below shows West Dunbartonshire Council's performance in processing housing and council tax benefit over the three previous financials years.
Our performance dropped between 2009/10 to 2010/11 due the changes in the financial climate which resulted in an increase in new claims and change of circumstances being received.
|
|
2009/10
|
2010/11
|
2011/12
|
|
Key Performance Indicators
|
Target
|
Actual
|
Target
|
Actual
|
Target
|
Actual
|
|
Average speed of processing new claims
|
23 Days
|
34 Days
|
32 days
|
37 days
|
32 days
|
|
|
Average speed of processing change of circ’s
|
5 Days
|
5.5 Days
|
5 days
|
6 days
|
5 days
|
|
|
% new claims outstanding over 50 days
|
20%
|
24%
|
20%
|
32%
|
20%
|
|
|
% new claims decided within 14 days of receiving all info
|
96.5%
|
93%
|
94%
|
92%
|
94%
|
|
|
% of cases where the calculation of benefit due was correct
|
98.5%
|
98.8%
|
99%
|
99%
|
99%
|
|
|
% of overpayment recovery of all identified during year
|
77%
|
66.3%
|
70%
|
58%
|
70%
|
|
|
% of reconsiderations or revisions actioned and notified within 4 weeks
|
82%
|
72%
|
75%
|
67%
|
75%
|
|
|
% of appeals submitted to the Appeals Service in 3 months
|
96%
|
100%
|
100%
|
100%
|
100%
|
|
