What is Mediation?
Mediation is a way of sorting out difficulties by talking about the issues with the help of mediators. It is a confidential and impartial process which helps neighbours find a solution to their problem. Disputes can cover a wide range of issues, including noise, pets, parking, conduct of children, boundary problems, etc.
How Does Mediation Work?
Once a referral is made to the service two mediators are allocated to the case and they will visit each party to discuss the issues(s). They will explain the process of mediation, including how the mediation session will conducted. If the parties agree to a mediation session the mediators will arrange for a safe, neutral venue for the neighbours to meet and talk through the issues. The mediators will listen to all sides and assist the neighbours in reaching an agreement.
Mediators – Who are they and what to they do?
Mediators are trained officers, who will listen both parties involved in a dispute and will remain neutral. They are non-judgemental and do not suggest solutions or dispute the facts; their aim is to help neighbours resolve their problems through the controlled process of mediation.
What are the Benefits of Mediation?
· The service is free and is provided by trained mediators
· It allows you to get a clearer idea of what the problem is
· It’s impartial – We DO NOT take sides
· Realistic and practical outcomes can be agreed
· It offers the chance for neighbours to stay on good terms with each other
· It avoids the stress and financial aspects of employing a Solicitor and going to court
· IT IS CONFIDENTIAL.
How Can we be Contacted?
You can contact us by telephoning the Anti Social Behaviour Helpline on 01389 772048, or by emailing us at asist@west-dunbarton.gov.uk
Further information and advice can be found in our Neighbourhood Mediation Service Leaflet
Neighbourhood Mediation Service contact information
