Introduction
The role of Housing Allocations is to manage access to social housing and the transfer of existing tenancies within the Council's ownership. We also manage void properties to minimise the amount of time they are vacant. This involves administration of the housing waiting list in line with legislation and the prioritisation for housing as set out in the Council's Allocation Policy.
Aspects of the policy have previously been amended to comply with the Housing Scotland Act 2001, and the policy was last fully reviewed and amended in 2010.
The Main Aims of Our Policy
- To provide an efficient, effective and economic allocations service to all applicants
- To ensure that affordable housing is available to all those who need it
- To ensure that the highest priority for housing is given to those in greatest need
- To ensure that the needs of homeless applicants are met as quickly as possible
- To make the best use of all our housing stock by continually reviewing our waiting lists and the number of houses becoming vacant
- To minimise rent loss and maximize performance in relation to vacant houses. Address issues of demand and supply i.e. low demand in some areas and low turnover in others, including the impact of Right to Buy sales
Service Delivery
The service is provided from our local Area Housing Offices. Although there are dedicated staff working on a geographical basis an applicant can complete a housing application form and be given information and advice at any Area Office location. You can also contact us by email, send your allocations enquiries to allocations@west-dunbarton.gov.uk.
Standards
Area Offices work to the same guiding principles and procedures across the Authority. Therefore applicants should expect to receive the same standard of service irrespective of the location.
Satisfaction
To ensure we continuously improve, we need your feedback on the day-to-day service provision to gauge whether or not we are meeting your aspirations and the expected standard of service. We carry out satisfaction surveys at each of our area offices and collect your views when allocated a house and later when you move in. We have already collected very useful information about our service and made changes to improve it following this feedback.
The survey results can be viewed here
Housing Consultations
For Your Information:
Housing Allocations Services Customer Charter (81KB .pdf document)
Housing Allocations Policy 2010 (270KB .pdf document)
Housing Application Form 2010 (175KB .pdf document)
Housing Allocations Appeals Procedure (67KB .pdf document)
Information on Housing Associations in West Dunbartonshire (14KB .pdf document)
Void Re-let Standard (45KB .pdf document)
Housing Reference Policy 2010 (122KB .pdf document)
Sheltered Housing Policy (274KB .pdf document)
Sheltered Housing Application Form (35KB .pdf document)
Polskie Wersje:
Karta Usług Wydziału ds. Mieszkaniowych dla Klientów (101KB .pdf)
Procedura składania odwołań od decyzji ws. Wniosków mieszkaniowych (109KB .pdf)
Zasady przyznawania mieszkań/domów Podsumowanie (201KB .pdf document)
Listed below is our Housing Stock (figures last updated November 2009). These figures show the total number of properties that the Council owns so includes tenanted properties. They can be used to inform your decision about what areas and house types you want to choose. Where there are very low numbers of properties, it generally means the demand for these will be greater and so the longer the waiting list. For some areas and house types vacancies seldom occur.
Our allocation and advice staff can assist with completing an application form and give advice on maximizing your housing options. Advice can be given by calling into any of our area offices or an appointment can be made for you .You can contact us on 01389 738282, at the area office details below or you can text us on 07899 076204 (Clydebank or 07909 890729 (Dumbarton / Alexandria). From our ongoing surveys applicants have been finding our Advice interview very helpful so please consider one.
Alexandria Housing Stock Information (20KB .pdf document)
Clydebank Housing Stock Information (23KB .pdf document)
Dumbarton Housing Stock Information (19KB .pdf document)
Please note that pets maybe kept subject to certain conditions and written permission must be obtained. However, permission will not be granted for any dogs in multi-storey flats unless it is a hearing or guide dog.
Our allocation and advice staff will assist with completing an application form and give advice on maximizing housing options. Advice can be given by calling into any of our area offices or an appointment can be made for you.
Our local offices are at;
Clydebank Area Housing Office
Roseberry Place,
Clydebank,
G81 1TG
Telephone: (01389) 738531
Dumbarton Area Housing Office
24-30 College Way,
Dumbarton,
G82 1QS
Telephone: (01389) 608959
Alexandria Area Housing Office
15-17 Mitchell Way,
Alexandria,
G83 0LW
Telephone: (01389) 608928
Or you can email our allocations staff at allocations@west-dunbarton.gov.uk
To access information on other housing providers in West Dunbartonshire please go to Clyde Housing Connections.
To view houses advertised by Link Housing please go to the Homehunt web page.