In August 2009, a self completion questionnaire was distributed to a random sample of 2100 West Dunbartonshire residents. The questionnaire was distributed via a distribution company to 700 residents within the Clydebank area, 700 within Dumbarton and 700 within the Alexandria area
This consultation was a repeat of the exercise undertaken in November 2002 and again in October 2006.
A total of 327 customers completed the survey which represents a response rate for this questionnaire of 15.5%. This response rate is an improvement on both the 2002 and 2006 response rates which were, 14% and 11% respectively.
Key findings/Recommendations
The objective of the consultation exercise was to establish the opinion of West Dunbartonshire residents on the services provided by Grounds Maintenance.
The questionnaire was divided into seven sections:
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Open Spaces
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Parks
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Play Areas
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Cemeteries
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Street Cleaning (Not asked in 2002 questionnaire)
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General
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Accessibility
The five areas which reported the highest level of satisfaction in this questionnaire were:
- Grass cutting within parks
- Overall condition of the parks
- Maintenance of flower beds in parks
- Distance travelled to reach play area
- Grass cutting within cemeteries
In contrast, the five areas which reported the highest level of dissatisfaction and areas that required improvement were:
- Toilet facilities within parks
- Toilet facilities within cemetery
- Provision of litter/dog fouling bins
- Provision of free poop scoop bags
- Access to water supply within cemeteries
Response to Findings/Recommendations
The findings from this survey will form part of an ongoing improvement programme.
View Summary of Data
View Final Report
