This programme of work is part of the implementation of the Customer First initiative, a Scottish Government sponsored programme developed in partnership with all 32 Scottish local authorities. It is managed, with the support of the Convention of Scottish Local Authorities (COSLA) and the Society of Local Authority Chief Executives (SOLACE), under the direction of the Improvement Service (IS). It aims to deliver 'first time' public services by re-designing them around customers' needs.
The programme supports the principles of: easier to access, better integrated, local services; effective collaboration across the public sector; better use of public resources; high standards of public service; and willingness to innovate and learn from others.
The programme also aims to:
- deliver more convenient and responsive public services;
- encourage the take up of online access to services;
- ensure that at least 75% of core service requests can be dealt with at the first point of contact.
Councillor Craig McLaughlin, the Council’s convener for Corporate Services, said: “This is a first class example of West Dunbartonshire Council’s commitment to our customers, providing a 24 hour a day, 365 days a year access to booking services – we are using technology to provide better services to the people of West Dunbartonshire.”
“West Dunbartonshire Council is committed to providing first class services to our customers and will continue to strive to enable easy access to these services.”
You can access the Pest Control Online form at http://www.wdcweb.info/
