The Housing, Environmental and Economic Development directorate is a major provider of front line services in West Dunbartonshire and comprises of a range of services that have a daily impact on the lives of every resident within the West Dunbartonshire area. The service has the collective capacity and expertise to deliver an extensive range of front line services to implement the Councils corporate initiatives and support the realisation of the aspirations in the community plan. We also work with other services to assist them in achieving their planned objectives and performance targets. Our 1850 employees are a key resource in ensuring that we provide customer driven services across all areas of our responsibility.
Our vision is:
“Delivering valued services, together”.
This vision statement underpins all that we do and importantly how we approach the development and delivery of front line services as well as our corporate, statutory and other areas of responsibility/activity.
In 2010/2011 we began a major transformation process in response to the financial pressures faced within West Dunbartonshire Council and the public sector as a whole. This change has involved us integrating services previously provided by other directorates along with developing new service models that are designed to deliver efficiencies, improve the delivery of key outcomes for the Council as well as provide opportunities for our employees to develop their skills and abilities in response to changing service demands.
Our Service Plan explains the steps being taken by the directorate to develop services that:
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provide Best Value to the Council and West Dunbartonshire citizens;
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contribute to the priorities and milestones in West Dunbartonshire’s Community Plan and the Council’s Corporate Plan;
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support the Council in implementing national government initiatives;
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set targets for measuring achievement and performance in delivering high quality, customer driven services;
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provide a framework for reviewing our achievements and taking decisions on further steps needing action in future service planning; and
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demonstrate continuous improvement across the breadth of the directorate portfolio.
We will evaluate and report on our progress to Council every 6 months and update our customers annually via the Council’s performance report.
Download The Full Service Plan Here (pdf, 489kb)
View the HE&ED Department Operational Plans here
